Production and operation management Essay

Part OneMultiple choices1. intersection and operations Management concerns itself with the conversion ofa. Outputs in to inputsb. Inputs in to outputsc. Outputs in to outputsd. None of the above2. Continuous Production isa. The hold operation to the accurate productb. The first operation to the finished productc. The mid operation to the finished productd. None of the above3. Independent demand isa. Demand that is controlled by the fall apartnershipb. Demand that is controlled by the customerc. Demand that is not controlled by the companyd. all in all of the above4. attempt Resource think (ERP) has been defined as aa. Complete Enterprise wide communication channel solutionb. Complete Enterprise narrow business solutionc. a & bd. None of the above5. CAD stands fora. Computer computer arc chargeecture Designb. Computer Aided Designc. Computer Aided Draftingd. All of the above6. Delphi rule is the most widely used and accurate method ofa. Demand forecastsb. Exponential forecast s1IIBM Institute of affair Management interrogative Paper of Production and operations Managementc. Technological forecastsd. All of the above7. JIT/Kanban systems serve healthful eliminatea. Increase the number of productsb. Increase the amount of raw materialsc. Increase the amount of energyd. All of the above8. PPSCS stands fora. Project Planning Scheduling & Control systemb. Project Planning Sequencing & Control Systemc. Production Planning Scheduling & Control Systemd. None of the above9. Process layout is also cognize as.a. Group layoutb. Line layoutc. Product layoutd. Functional layout10. Time study is a technique for recording the generation and rate of doinginga. Standard timesb. Work measurementc. Allowancesd. None of the abovePart twain1. Define Job Shop Production.2. What do you understand by Quality Control?3. What do you basal by materiel handling?4. Define ABC analysis.END OF SECTION ASection B Caselets (40 marks)This section consists of Caselets.Answer all th e questions.Each Caselet carries 20 marks.Detailed information should form the part of your answer (Word limit 150 to 200 words). 2IIBM Institute of Business ManagementExamination Paper of Production and Operations ManagementCaselet 1Company BackgroundThe Bronson Insurance Group was originally founded in 1900 in Auxvasse, Missouri, by James Bronson. The Bronson Group owns a variety of companies that underwrite personal and commercial insurance policies. yearly sales of the Bronson Group are $100 million. In recent years, the company hassuffered operating losses. In 1990, the company was heavily invested in computer hardware and software. One of the problems the Bronson Group faced (as well as some insurance companies) was a conflict between established manual procedures and the relatively recent (within the past 20 years) introduction ofcomputer equipment. This conflict was illustrated by the fact that much information was captured on computer merely paper files were still kept f or practical and legal reasons.File ClerksThe file department employed 20 file salesclerks who pulled files from stacks, refilled used files, and delivered files to various departments including commercial lines, personal lines, and claims. Once a file clerk authorized the file. Clerks delivered files to underwriters on an hourly basis throughout the day. The average file clerk was paid $8,300 per year. One additional file clerk was used full time to search for requested files that another file clerk had not been able to find in the expected place. It was estimated that 40 percent of the requested files were these no hit files requiring a search. Often these no hit files were eventually found stacked in the requesters maculation. The unproblematic customers of the file clerks were underwriters and claims attorneys.UnderwritingCompany management and operations analysts were consistently told that the greatest problem in the company was the unfitness of file clerks to supply file s in a speedy fashion. The entire company from top to bottom viewed the productivity and effectiveness of the department as unacceptable. An underwriter used 20-50 files per day. Because of their distrust of the files department, underwriters tended to hoard often used files. A count by operations analysts found that each underwriter kept from 100-200 files in his or her office at any one time. An underwriter would request a file by computer and work on other business until the file was received. Benson employed 25 underwriters.Management Information System stop number management was deeply concerned near this problem. The MIS departmenthad suggested using video disks as a viable solution. A video disk system was found that would be sufficient for the companies needs at a cost of about $12 million. It was estimated that the system would take two years to install and make harmonious with existing information systems. Another, less attr busy was using microfilm. A microfilm system would require underwriters to go to a single keyboard to request paper copies of files. The cost of a microfilm system was $5 million. Questions1. What do you recommend? Should the company implement one of the new technologies, if yes, why?IIBM Institute of Business ManagementExamination Paper of Production and Operations Management2. An operations analyst suggested that company employees shared a tinkers damn on the clerks mentality. Explain.Caselet 2Harrison T. Wenk III is 43, married, and has two children, ages 10 and 14. He has a masters mark in education and teachers junior high school music in a small townspeople in Ohio. Harrisons father passed away two months ago, leaving his only child an unusual business opportunity. According to his fathers will, Harrison has 12 months to become active in the family food-catering business, KareFull Katering, Inc., or it will be sold to two key employees for a reasonable and fair price. If Harrison becomes involved, the two employees ha ve the option to buy a significant, but less than majority, interest in the firm. Harrisons only involvement with this business, which his grandfather established, was as an hourly employee during high school and college summers. He is confident that he could learn and perhaps enjoy the merchandising side of the business, and that he could retain the longtime head of accounting/finance. But he would never rattling enjoy day-to-day operations.In fact, he doesnt understand what operations management really involves. In 1991 Kare-Full Katering, Inc. had $3.75 million in sales in central Ohio. Net profit after taxes was $ 105,000, the eleventh serialyear of profitable operations and the seventeenth in the last 20 years. There are 210 employees in this labor-intense business. Institutional contracts account for over 70 percent of sales and include partial food serve for three colleges, six commercial establishments) primarily manufacturing plants and banks), two long -term care facil ities, and five grade schools. more or less customer location employs a permanent operations manager others are served from the main kitchens of Kare-Full Katering.Harrison believes that if he becomes active in the business, one of the two key employees, the vice president of operations, will leave the firm. Harrison has decided to have sex the final two months of this school year and then spend the summer around Kare-Full Katering as well as institutions with their own food services to assess whether he wants to become involved in the business. He is particularly interested in finding out as much as possible about operations. Harrison believes he owes it to his wife and children to fairly evaluate this opportunity. Questions1. Prepare a worksheet of operations activities that Harrison should inquire about this summer. 2. If you were Harrison, what would you do? Why?END OF SECTION BSection C utilise Theory (30 marks)This Section Consists of Applied Theory Questions.Answer all t he questions.Each question carries 15 marks.Detailed information should form the part of your answer (Word limit 200 to 250 words).IIBM Institute of Business ManagementExamination Paper of Production and Operations Management1. What do you mean by Tactical Planning? What are the mathematical approaches to aggregate grooming?2. What is the concept of forecasting in operation? List the different types of forecasting methods.